Cancellation, return and refund policy

We want every box to arrive exactly as it should. If something goes wrong, this policy explains what we will do and how quickly. It is part of our Terms of sale and never reduces your rights under the Consumer Protection Act, 2019.

At a glance

1. Cancelling before dispatch

You can cancel any order free of charge until it is dispatched. Use the cancel option on your order page where it is shown, raise a request at /support, or contact customer care at [to be published] or on WhatsApp at [to be published]. We refund 100% of what you paid.

2. If we cancel

If we cancel a confirmed order for any reason other than your request (for example, if a box is out of stock), we tell you straight away and refund 100% of what you paid, including any delivery charge. We never charge you a cancellation fee.

3. After dispatch

Once dispatched, an order can no longer be cancelled, except for late delivery (section 6). If you refuse to accept a prepaid parcel that is not damaged or defective, we refund the full amount once it reaches us, less only the delivery charge you paid at checkout, if there was one.

4. No change-of-mind returns after delivery

Most of our boxes contain food and personal-care products, and every box is a sealed gift set. So, once a box has been delivered, we can't take it back just because you changed your mind, unless its product page says otherwise. This does not affect your rights in section 5.

5. Damaged, defective, wrong or missing items

Please tell us:

• within 72 hours of delivery if the box or an item is damaged in transit, or if an item is wrong or missing; or
• within 15 days of delivery for a defect you could not have noticed when opening the box, or an item past its best-before date.

Send photos of the item and the outer packaging through /support, by email or on WhatsApp, with your order number. An unboxing video helps but is not required.

We then give you your choice of:

• a free replacement of the item or the whole box; or
• a refund of the item's value, or of the whole box if it is substantially affected.

If we need the item back, we arrange a free pickup. You never pay to return something that was our fault.

6. Late delivery

If your order has not been delivered by the latest date shown at checkout, you may cancel it for a full refund, even after dispatch. If the delay was caused by events outside our control (for example floods or a courier strike), we will tell you and you may still cancel for a full refund.

7. How and when refunds are paid

• When: we start an approved refund within 2 business days of approving it.
• Where: refunds go back to the way you paid (the same card, UPI ID, bank account or wallet), as the Reserve Bank of India's rules require. We can refund to another account in your own name only if you ask us to in writing.
• How long it takes to reach you: once started, banks usually credit refunds within 5 to 7 business days; UPI refunds are often quicker.
• Cash on delivery or UPI transfer orders: we refund to a bank account or UPI ID in your name that you give us, within 5 business days of receiving it.
• Failed payments: if money left your account but the order did not go through, it is reversed automatically, normally within 5 days, as the RBI's timelines require. If it is not, contact us and we will chase it.

We never ask for your card details, OTP or UPI PIN to give you a refund. Anyone who does is not from Mysuru Grandeur.

8. Partners and refunds

Partners cannot accept returns, give refunds or collect money for us. Every refund comes from us, the way described above.

9. Complaints

If you are not happy with how we handled your request, contact our Grievance Officer, [to be published], at [to be published] or [to be published]. We acknowledge within 48 hours with a ticket number and resolve within one month. You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in. See our Grievance redressal page.